Cold calling for growth

Cold calling is an essential part of business development. Your BDM team should be actively calling prospects on a daily basis. Below is a script that we have created for you to start your team in cold calling. Once you have practised a bit you can devise your own personalised cold calling system.

 

Cold Calling Script

“Hi George, my name is (agent name) from (office name) investor support service. I noticed that you put through an enquiry on 52 ABC street last night and you asked about the rental return. Returns on investments is my specialty. I can also help REGARDLESS of the agency you purchase from. I can also give advice on which property will help you attract a better quality tenant.”

When calling the client, we need them to email you a list of the properties they are looking at. Then we need to show the clients HOW we can help them:

– Give a rental opinion on them all

– Give a tenant attraction rating

– Provide recommendations to achieve a higher return

– Tell “George” what you can do for him (Form)

– START SELLING YOUR SERVICES (POD)

When you send an email confirming your conversation with them, be sure to email them a list of what you can do for them.

Never give up attitude

Regardless of what the outcome may be when dealing with potential landlords, your attitude towards them needs to be the same. If you are not successful at the presentation, it doesn’t mean….”Give up” or “I didn’t want them as a client anyway”.
 
Each client means, potentially, two or three more clients down the track – as each client could bring into your office a further two or three new leads. This we will cover in another tip, the point that we are trying to get across here is: “No” doesn’t mean NO……it’s just NOT YET.
 
A couple of factors could be that we never sold our services to them correctly; we may not be the best agency; or, simply, it’s just not what they were looking for in an agency. So stay positive, learn from what we may have done wrong or what the other agent offered that was better and look to implement and improve – then go to our next tip.

Kick off 2020 with a
Financial Health Check of your rent roll

About the author

Hamish has over 17 years of experience within the property management industry and has experience throughout New Zealand and Australia as a manager, principal and consultant. He utilised all of this experience to form a property management business that he expanded between 2009 and 2016 into 7 locations around New Zealand.

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